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Freshdesk's IoT Solution Streamlines ESS's Support to 700 School Districts and 80,000 Educators
技术
- 网络与连接 - 网关
适用行业
- 城市与自治市
- 教育
适用功能
- 人力资源
- 销售与市场营销
用例
- 智能包装
- 时间敏感网络
服务
- 系统集成
挑战
ESS 面临着共享收件箱系统、缺乏分配系统、客户支持不一致以及没有对座席绩效的报告或洞察等挑战。
关于客户
ESS 是一个将学区与合格教育工作者联系起来的组织。他们拥有 700 多个学区和 80,000 名教育工作者作为客户。
解决方案
ESS 实施 Freshdesk 来改善客户支持。 Freshdesk 提供了更高的性能可视性、用于无缝对话的完整客户上下文、智能票证分配以及统一的支持系统。它还减少了响应时间，每月处理 35,000 张票证。
运营影响
数量效益
相关案例.
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