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Honeywell > 实例探究 > Honeywell ensures seamless product availability for Milan luxury department store
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Honeywell ensures seamless product availability for Milan luxury department store

技术
  • 功能应用 - 远程监控系统
  • 网络与连接 - WiFi
适用行业
  • 零售
适用功能
  • 销售与市场营销
  • 仓库和库存管理
用例
  • 库存管理
  • 实时定位系统 (RTLS)
  • 零售店自动化
服务
  • 软件设计与工程服务
  • 系统集成
挑战
Excelsior, a luxury department store in Milan, needed a mobile solution to enhance the productivity of their sales staff, improve customer assistance, and streamline internal communication. The solution had to be flexible and multi-purpose, supporting point-of-sale management applications and real-time voice communication. Additionally, it needed to align with the store's innovative style and format.
关于客户
Excelsior is a luxury department store located in the heart of Milan, near Piazza Duomo. The store features an innovative format that displays a limited quantity of items on its shelves, encouraging interaction between sales staff and customers and drawing attention to its exquisite interior design. The store aims to offer a first-class shopping experience by leveraging the role of its sales staff to provide personalized assistance and efficient service.
解决方案
The mobile solution for Excelsior was designed, installed, and supported by Lexter, a Honeywell partner specializing in mobility and Wi-Fi solutions for the retail market. The solution involved using Honeywell’s Dolphin 6000 scanphone for real-time communication and product range management. Sales staff use the scanphone to check stock availability and communicate with stock-room staff, known as 'runners,' who fulfill customer requests. The Dolphin 6000 also serves as a phone for voice communication between sales staff and runners.
运营影响
  • The solution drives greater sales staff productivity and enhances the shopping experience for customers by providing real-time information on available offers and personalized assistance.
  • It minimizes mobile device purchase costs and training needs by offering a multi-purpose device for inventory and stock room applications, as well as voice communication.
  • The solution facilitates real-time updates of stock and available offers, ensuring seamless product availability.

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