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IBM | Using The Cloud and Machine Learning To Enhance Customer Experience
技术
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 航天
服务
- 云规划/设计/实施服务
挑战
客户体验是航空公司的关键竞争优势，并且越来越依赖于数字渠道。美国航空公司如何满足客户对即时信息和服务的需求？
客户
美国航空
关于客户
在这个具体案例研究中，客户是美国航空公司；然而，这种纸张的应用远远不止一位客户。该研究可用于航空航天和移动行业的所有人员。
解决方案
与 IBM 合作，将其一些面向客户的关键遗留应用程序迁移到 IBM Cloud 上的 VMware HCX，同时将它们转换为基于云原生的微服务架构，这使这家全球最大的航空公司能够更快地进行创新，以响应不断变化的客户需求。
收集的数据
Customer Satisfaction Score, Temperature, Wind Speed, Travel data
运营影响
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