Identifying data patterns and mining insights about user behaviour to ensure maximum customer satisfaction

First, aircraft manufacturer have trouble monitoring the health of aircraft systems with health prognostics and deliver predictive maintenance insights. Second, aircraft manufacturer wants a solution that can provide an in-context advisory and align job assignments to match technician experience and expertise.

The company manufactures packaging films on made to order or configure to order basis. Every order has a different set of requirements from the product characteristics perspective and hence requires machine’s settings to be adjusted accordingly. If the film quality does not meet the required standards, the degraded quality impacts customer delivery causes customer dissatisfaction and results in lower margins. The biggest challenge was to identify the real root cause and devise a remedy for that.

Approximately 17,000 wells in the customer's portfolio have beam pump artificial lift technology. While beam pump technology is relatively inexpensive compared to other artificial lift technology, beam pumps fail frequently, at rates ranging from 66% to 95% per year. Unexpected failures result in weeks of lost production, emergency maintenance expenses, and costly equipment replacements.

Train operators the world over are expected to work miracles, i.e. never to be late. So, with acute service and availability targets to meet, an efficient maintenance program is important. And data-enabled functionality is a must for Siemens. Reactive maintenance (after an incident) and routine, preventive maintenance with its visual inspections and scheduled exchange of components, are no longer enough. We’ve moved on to more cost-effective, condition-based, predictive maintenance. The actual condition of components is measured via the transfer and remote monitoring of diagnostic sensor data; data which is also used to analyse patterns and trends. This helps predict when a component is likely to fail, so it can be repaired before anything untoward happens. To ensure the commercial sustainability of this approach, Siemens needs to use and re-use existing data, creating a kind of ‘Internet of Trains’. Towards this end, they’re analysing sensor data in near real time, which means they can react very quickly, ensuring that customer transport services aren’t interrupted. “It is really difficult to define every issue before it impacts operations using only data from the trains”, Kress explains. However, recent success stories prove that everything is possible.

The leading CPG company operates several warehouses, mostly closer to the last distribution point (Large retailers). Products in various categories are packaged in specific delivery or display cartons at these facilities. As most CPG businesses consist of high volume with low margins, optimizing every operation and effective utilization of resources add up to profit margins. The key problem at these warehouses is the lack of visibility into reasons for machine breakdowns or idle time, thereby delay in delivery. The sunrise meetings lead to post-mortem of delivery issues like delay or quality. The customer wanted to implement real-time line monitoring and alert system to gain control over downtime issues and implement improvement measures.

Manufacturers mostly rely on on-site expert knowledge for root cause analysis. When the defective product is sent to lab for analysis, it is laborious and always a post-mortem one. Manufacturers that collect data from IT and OT also need a comprehensive understanding of a variety of professionals to make sense of it. This is not only time consuming, but also inefficiencient.