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Intelligentsia Coffee's Rapid Ecommerce Growth Powered by iPaaS ‘Hub’ Strategy
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 消费品
- 零售
适用功能
- 维护
- 销售与市场营销
用例
- 机器间付款
- 零售店自动化
服务
- 系统集成
挑战
著名的美国咖啡烘焙公司Intelligentsia Coffee在管理其快速扩张的电子商务业务方面面临着重大挑战。该公司使用一种过时的流程来跟踪电子商务销售订单,其中涉及将订单批次从一个应用程序手动传输到另一个应用程序。平均而言,他们每天手动处理 200-400 笔交易。然而,随着 Magento、Amazon 和 Shopify 的加入,该公司所有电子商务平台的销售订单都出现了激增。缺乏自动化意味着订单信息在上传到会计系统之前必须下载、手动处理和确认。这个过程不仅耗时,而且容易出现错误和延误。该公司每天查看数千笔交易,包括零售交易和其他财务信息,例如员工档案和工资文件。手动流程是公司发展的重大障碍。
关于客户
Intelligencesia Coffee 是一家标志性的美国咖啡烘焙公司和零售商,总部位于芝加哥。该公司由 Doug Zell 和 Emily Mange 于 1995 年创立,是第三次咖啡浪潮的关键参与者。 Intelligencesia Coffee 通过其网站和美国六个城市的十几家咖啡吧提供直接贸易咖啡品种。几年前,该公司每天手动处理 200-400 笔交易。然而,随着 Magento、Amazon 和 Shopify 加入其电子商务平台,该公司的销售订单大幅增加。
解决方案
为了应对这一挑战,Intelligentsia Coffee 于 2018 年启动了一个内部项目,将其电子商务平台、零售交易和其他会计记录连接到 NetSuite。他们选择 Celigo 是因为它易于使用且提供广泛的产品。该公司通过使用 Celigo 的 Magento 2 – NetSuite 集成应用程序来集成这两个应用程序来启动迁移项目。结果是即时的,订单到现金的流程变得完全自动化。通过添加 Celigo 的 Amazon 和 Shopify 集成应用程序,该公司能够简化其整个电子商务订单到现金流程。该公司的零售业务也受益于该解决方案。每晚结算流程(包括核对现金夜单、存款和信用卡交易)均已实现自动化。使用 Celigo 自动导出销售点系统的数据,将每日任务转变为每周对账任务。
运营影响
数量效益
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