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Interstate Batteries Powers Up Internal and External Communications with Vonage
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 电池
适用功能
- 商业运营
- 销售与市场营销
用例
- 远程协作
服务
- 云规划/设计/实施服务
- 系统集成
挑战
Interstate Batteries 是一家私营电池营销和分销公司，该公司正在利用传统的本地解决方案进行统一通信。该解决方案无法提供公司现在和将来支持员工所需的创新和敏捷性。该公司需要为员工提供灵活、统一的通信体验，以及能够提高工作效率和个性化、智能客户连接的解决方案。挑战在于找到一种可以与现有应用程序集成的解决方案，将所有相关的客户历史记录和信息收集到一个视图中。
关于客户
Interstate Batteries 是一家私营电池营销和分销公司，自 1950 年以来一直提供优质电池、行业领先的专业知识以及卓越的客户服务和产品。该公司以久经考验的经验、诚信和热心的独特组合为驱动力，决心满足客户当前的需求，同时提前考虑他们未来的需求。Interstate Batteries 由 300 个批发仓库组成的分销商网络提供支持，并由全球 200,000 多家经销商以及 200 家 All Battery Center 特许经营店提供支持。Interstate Batteries 团队的每一位成员都以一套共同的价值观为指导，致力于提供最优质的产品、业务创新和始终如一的可靠服务。
解决方案
为了实现这一宏伟目标，Interstate Batteries 求助于 Vonage Business Communications (VBC) 为员工提供灵活、统一的通信体验，并使用与 ServiceNow 无缝集成的 Vonage Contact Center (VCC) 来提高工作效率并建立个性化、智能的客户联系。借助 Vonage，Interstate Batteries 能够战略性地构建满足其需求并与现有应用程序集成的内部和外部通信工作流程，将所有相关的客户历史记录和信息收集到一个视图中。Interstate Batteries 的 VBC 实施于 2020 年 3 月初完成，当时该公司正决定关闭其现场办公室，以保障团队的健康和安全。
运营影响
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