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Twilio > 实例探究 > Rapidops 与 Twilio 合作,在 Salesmate CRM 中提供内置呼叫和短信功能
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Rapidops' Digital Transformation with Twilio Technologies

技术
  • 平台即服务 (PaaS) - 应用开发平台
  • 机器人 - 轮式机器人
适用行业
  • 零售
  • 电信
适用功能
  • 产品研发
  • 销售与市场营销
用例
  • 语音识别
服务
  • 云规划/设计/实施服务
  • 系统集成
挑战
Rapidops 是一家数字战略和创新公司,希望在不到 3 个月的时间内在其 Salesmate CRM 中推出内置通话和短信功能。他们需要与云电话提供商合作,提供开发人员友好的解决方案、高性能和可靠性、合理的成本以及专家工程和实施服务。
关于客户
Rapidops 是一家总部位于美国的中型数字战略、转型和创新公司。他们与领先公司合作,利用移动、云、分析、人工智能/机器学习和物联网等技术。他们已推出约 210 种产品,并帮助超过 430 家客户释放数字机会并从中获利。 Rapidops 还获得 Salesmate 等软件平台的许可,Salesmate 是一个用于个性化营销、销售和服务体验的一体化平台。
解决方案
Rapidops 与云通信平台 Twilio 合作,提供必要的通话和短信功能。 Twilio 提供了一个开发人员友好的平台,具有易于集成的 API、高性能和可靠性、合理的成本以及专家工程和实施服务。在 Twilio 的支持下,Rapidops 能够在不到 90 天内提供这些功能。
运营影响
  • The partnership with Twilio has significantly enhanced the capabilities of Rapidops' Salesmate platform. Customers have commented online that Salesmate offers the best telephony integration, which has been made possible by the partnership with Twilio. Many of Rapidops' ring-central customers have been inquiring about their native telephony, and many of them are migrating to the features that are powered by Twilio. The integration of Twilio's services has also enabled Rapidops to launch new features such as call conferencing, call forwarding, call logging, call recording, and personalised messaging. Moving forward, Rapidops plans to leverage more of Twilio's services, such as SendGrid for email services and Programmable Video. They are also exploring other solutions with Twilio, such as WhatsApp integration.
数量效益
  • Rapidops was able to deliver the built-in calling and texting features in less than 90 days
  • Thousands of Salesmate customers are using the calling and texting features
  • The adoption of these features has been growing exponentially

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