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Australian Agency Enhances Workflow Flexibility with IoT Solution
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Cities & Municipalities
- Finance & Insurance
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Leasing Finance Automation
- Smart Contracts
The Challenge
The Metropolitan Redevelopment Authority (MRA), a government agency in Australia, was grappling with a lack of visibility into its contract approval process. This made it difficult to identify and address bottlenecks, leading to time-consuming and costly processes. The agency oversees hundreds of active contracts worth about AU$500 million a year, and getting MRA authorized staff to approve a contract could take up to 100 steps, depending on the contract’s size and complexity. The agency needed to know where each contract was in the workflow at any given time to address bottlenecks and keep the process efficient. They also needed the agility to implement workflow changes quickly and cost-effectively to meet new requirements and mitigate new risks.
About The Customer
The Metropolitan Redevelopment Authority (MRA) is a government agency based in Perth, Australia. The agency oversees hundreds of active contracts worth about AU$500 million a year. The contract approval process at MRA is complex and can involve up to 100 steps, depending on the contract's size and complexity. The agency needed a solution that could provide visibility into the contract approval process, identify and address bottlenecks, and implement workflow changes quickly and cost-effectively to meet new requirements and mitigate risks.
The Solution
Connected Systems developed a Nintex workflow solution for MRA that streamlined a 100-step contract management process involving multiple levels of approvals, with up to 10 approvers for each contract. The solution provided automated workflows for employees and real-time email approval notifications for delegated authorities. The implementation of Nintex over four months was estimated to be 35% less time-consuming and costly than more complex, custom workflow development. The solution also allowed MRA to update workflows to align with evolving business processes quickly and simply. As a result, MRA could handle updates internally and increase the frequency of updates from twice yearly to monthly.
Operational Impact
Quantitative Benefit
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