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Eyebobs Streamlines Operations and Enhances Customer Experience with Celigo
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 消费品
- 零售
适用功能
- 采购
- 仓库和库存管理
用例
- 库存管理
- 租赁金融自动化
服务
- 系统集成
挑战
Eyebobs 是一家眼镜公司,在扩大业务时面临着多项挑战。该公司每天处理来自零售店、亚马逊及其网上商店的数百份订单。然而,该过程严重依赖手动数据输入,速度缓慢且容易出错。需要一名全职订单管理员下载亚马逊订单并将其手动输入 NetSuite ERP。此外,该公司的电子商务店面和 NetSuite 之间的定制集成并不可靠,导致额外的手动流程和费用。该公司还制定了无风险退货政策,但退货管理流程完全是手动的,并且依赖于客户服务团队。这不仅耗时,而且阻碍了团队主动帮助客户增加销量。
关于客户
Eyebobs 是一家眼镜公司,由 Julie Allinson 于 2001 年创立。该公司总部位于明尼阿波利斯,其愿景是让老花镜变得有趣而时尚。 Eyebobs 对眼镜的时尚态度帮助其扩大了功能性产品范围,包括渐进眼镜、单光处方眼镜、蓝光、全天阅读器、偏光太阳镜和其他配件。该公司每天处理来自零售店、亚马逊及其网上商店的数百个订单。随着公司的发展,它面临着手动数据输入以及电子商务店面和 NetSuite 之间不可靠的自定义集成的挑战。
解决方案
Eyebobs 决定与 Celigo 合作以简化其运营。 Celigo 因其强大的功能、易于设置和使用、直观的设计以及预构建集成库而被选中。该公司从五个端点开始,首先解决了 Salesforce-NetSuite 集成挑战。 Celigo 的指导实施计划就是用于此目的。该团队快速构建了他们的第一个集成,并将 Celigo 的使用扩展到业务中的许多其他领域,包括履行数据集成、数据仓库、Stripe、Paypal 等。他们还扩展到另外 12 个端点,包括额外的数据仓库和项目管理用例。该团队能够连接和自动化数据仓库中的数据,而无需数据工程师。
运营影响
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