Marly Computers vof needed to implement an RMM solution to seamlessly service its customers across the Netherlands. The company had to manage the needs of more than 100 different customers with a small workforce. They needed to evaluate costs and performance when looking at any new technology offering, aiming for a solution that delivers secure and reliable performance without adding cumbersome costs.

Convey2Web was looking at purchasing its first Remote Management and Monitoring solution to improve business processes and bring added value to its clients. The company has a small workforce but manages the IT and Web needs of multiple clients across Delaware. When evaluating new technology offerings, the company needs to consider costs and performance to ensure the technology delivers value for its clients without adding cumbersome costs or sacrificing security or reliability.

As a small business, 76BITS is always looking at technology solutions and managed services it can implement that will help bring added value and service to customers, while keeping costs in line. Building out a remote management and monitoring offering for 76BITS would allow the company to expand its service capabilities, respond to customer needs quickly, and grow its own workforce.

Aquaflam was looking for a new RMM solution to improve business processes and help its workforce monitor its customers, maximize workforce efficiency, and deepen customer relationships. The company, with a small workforce of nearly a dozen executives and sales leads, needed to manage the needs of more than 4,000 customers across Belgium. When evaluating any new technology offering, the company needed to ensure that the technology would deliver value for both its customers and its own workforce, without adding cumbersome costs or sacrificing security or reliability.

Fetco Home Decor was experiencing a rampant outbreak of the W32. changeup virus. The virus was extremely persistent in that users were being re-infected whenever they connected to the organization’s file server. The Fetco CFO needed a way to isolate and fix the problem once and for all and prevent future infections from occurring. After being infected with a serious and persistent virus outbreak that the existing antivirus and managed email solutions vendor missed, Fetco Home Decor needed to remediate and proactively protect their corporate environment from future risk. Based on the experience, the Fetco team made the decision for their MSP to remove the existing antivirus software provider and deploy Endpoint Security Manager from Comodo. The unique Default Deny Architecture and patent pending Auto Sandbox Technology would help ensure that this, or any other virus, could not infect the computers of the firm. The existing managed email protection service was also removed and switched to Comodo’s Antispam Gateway service, providing the ability to prevent and filter malicious attachments, virus and malware threats, phishing attacks, and automated spambots, while reducing the overall amount of junk mail.

Infopromedia’s clients were facing two problems. Their ISP was blocking SMTP port 25 and they were inundated with spam, phishing emails & email attachments containing malware. Infopromedia needed to find a flexible, preferably hosted, mail-management solution. Infopromedia’s clients looked to their provider to supply a managed anti-spam service in order to relieve their employees of the onerous task of Inbox housekeeping - identifying and deleting spam. They also needed to reduce the risk of infection and social engineering attacks through the opening of malware-infected attachments or by clicking phishing links embedded in email content. Several of Infopromedia’s clients faced another issue whereby their Internet Service Provider did not allow the use of SMTP mail port 25. While this is a common tactic used by ISPs to prevent spam, it also caused issues for some of Infopromedia’s clients.

Edward Bukaty Law discovered a virus outbreak had occurred within the firm that was introduced via a spam email message. The IT Administrator needed a way to proactively prevent and filter malicious attachments, virus and malware threats, phishing attacks, and automated spambots, and reduce the overall amount of junk mail. They wanted to provide a higher level of productivity, without adding administrative burden to the IT department, in a cost effective manner and needed access to “competent” support resources on an immediate basis.

BOA GmbH was in search of a new virus protection solution for its own infrastructure. The previous solution from TrendMicro was deemed unsatisfactory because time and again the Internet Service Provider (ISP) would alert the company of harmful software. There was no longer sufficient protection for the computers, systems, and applications used. Hence, the ISP blocked the systems supplier's access to the Internet. As a result, web applications that BOA needed for its daily services were no longer available, causing work to come to a standstill.

When Kienholz first started at SET, the staff was using Microsoft Outlook for email with no form of data backup. It became apparent that something needed to change as the staff was often burdened with trying to recover emails from departed employees. Kienholz transitioned the team to Google’s Gmail and implemented Google Vault for backup purposes. While SET employees quickly adjusted to Gmail, which many use for personal email, the same could not be said for Google Vault. “Unlike most Google products, Vault was not user friendly at all. It’s very hard to search for items. We never really figured out how to do a restore either,” explained Kienholz. Due to SET’s work with high-profile brands, projects often go through many rounds of revisions right down to the eleventh hour. This means that every bit of information - especially data living in project managers’ emails - is crucial to delivering clients a polished design at deadline.

Cole Informatics faced challenges in finding a reliable and cost-effective backup and disaster recovery (BDR) solution for their clients. Initially, they partnered with various vendors, including Datto, eFolder, and others, but encountered issues such as high costs, difficult-to-maintain image chains, and inadequate technical support. These challenges led to increased operational costs and complexity, making it difficult to provide affordable and efficient services to their clients. Cole Informatics needed a scalable, reliable, and cost-effective BDR solution that could meet the diverse needs of their clients and simplify their operations.

Prior to partnering with Datto, Fast Computers was relying on building their own solution. They worked with various technologies and catered to clients on a case-by-case basis. However, when they came across Datto, they knew it was the right solution. One of Fast Computers’ clients, a small automotive repair shop, faced a critical situation when their server failed in January 2016. With no IT staff on hand, they relied on Fast Computers to protect their invoices and keep their business running. Multiple drive failures meant that the main shop and a second location were at risk of significant downtime, which would have severely impacted their operations.

Primary Care Associates, a healthcare provider, faced a critical situation when their main server containing vital digital x-rays failed. The server's warranty had expired, and replacing it would have caused significant downtime, impacting their ability to diagnose and treat patients. The urgency of the situation required a swift and effective solution to avoid operational disruption.

Rogers Electro-Matics, an electronic controls manufacturer, faced a significant challenge with their aging Dell server, which held a legacy application incompatible with newer Windows servers. Despite initial reluctance to upgrade, they were convinced by Preferred IT to order new hardware. Shortly after upgrading their backup solution to a Datto SIRIS enterprise device, their Dell server failed. This situation could have led to substantial downtime and operational disruption, but Preferred IT's proactive measures ensured business continuity.

The Crowne Plaza Boston faced a critical ransomware attack by CryptoLocker, threatening the hotel's day-to-day operations. The malware demanded a hefty ransom for the release of the hotel's critical data. The hotel immediately contacted TeamLogic IT for assistance.

IslandWood, an environmental learning center, was experiencing rapid organic growth, and their IT infrastructure was not sustainable enough to scale at the same rate. They struggled with an outdated, overbuilt, and misaligned system, which was costing them unnecessary time and money. The organization needed a reliable and scalable IT solution to support their expanding operations and protect against potential cyber threats. The challenge was to update and simplify their technology stack to ensure business continuity and data protection.

Eric Westrom, the CTO of Synoptek, Inc., identified inefficiencies in the company's operational platforms shortly after assuming his role. The company was using a legacy remote monitoring and management (RMM) tool that was outdated and separate from other business management platforms. This led to multiple systems in place, causing confusion and inefficiencies. The need for a streamlined, integrated system became apparent to ensure that all employees could access and manage data from a single platform. The goal was to eliminate the need for multiple tools and create a unified system that could handle various business functions such as tracking projects, financials, and tickets.

An engineering firm specializing in large building construction and soil analysis faced intermittent Internet outages, causing significant disruptions to their operations. The firm relies heavily on email and file transfers, making a stable Internet connection crucial. The outages were so frequent that the Datto Network Appliance's 4G LTE failover couldn't activate, leaving the firm at a standstill. The situation was further complicated when Chris Davis, the Founder & CTO of Polarverse, was out of town at an industry event, making it challenging to address the issue promptly.

Cloud Space Inc. faced a significant challenge when they were hired to provide full infrastructure design, development, and managed services for The Art of Banksy exhibit in Toronto. The exhibit required a robust and reliable IT infrastructure to support production, POS, network connectivity, and guest WiFi. The task was daunting as they had to transform a 10,000 square foot empty warehouse into a fully functioning exhibit space within a tight timeframe of 20 days. The challenge was further compounded by the need to ensure continuous uptime and reliable internet connectivity for the duration of the exhibit, which was crucial for ticket sales, gift shop operations, and overall guest experience. The situation became even more critical when the fiber line to the exhibit went dead, and the modem reset to factory settings, necessitating immediate and effective intervention to keep the exhibit running smoothly.

NatureFresh Farms faced the challenge of managing multiple locations in Ontario and Ohio, ensuring continuous access to 12.3 terabytes of historical 'Green Data.' This data is crucial for their operations as it allows them to look back in time to see how they treated the crop to either replicate or do it differently next time. The need for continuous uptime was critical, as any loss of network connectivity could result in damage to the crop. Additionally, they needed a reliable backup solution to replace their previously manual method of backing up to a local NAS.

Ballistic Echo, a software development house, faced a critical challenge when human error led to the deletion of thousands of lines of unique code. This incident occurred before the code was pushed to source control, resulting in significant loss of time, revenue, and work. The previous file-level backup solution they used was slow and inefficient, making it nearly impossible to manually recreate the lost work. The need for a more reliable and efficient business continuity solution became evident to avoid such disasters in the future.

When Curtis Hemingway joined CBM IT, he was dissatisfied with the existing Backup and Disaster Recovery (BDR) solution. The previous solution was limited to just backup services, which did not meet the comprehensive needs of CBM IT. Hemingway needed a more robust and complete BDR solution that could handle various scenarios, including server failures. Additionally, the previous vendor did not bill in local currency, leading to unpredictable costs due to transaction fees and exchange rates. This financial unpredictability was a significant concern for Hemingway, making it difficult to manage and forecast expenses accurately.

In the early days of cloud adoption, Two River Tech faced a significant challenge when one of their clients, an attorney, needed to access previously deleted data from a former employee's mailbox. Unfortunately, the mailbox had been deleted, and there was no archive to retrieve the data from. This incident highlighted a gap in their service offerings and led to client disappointment. DeBenedetto realized that to stay ahead in the evolving industry, his business needed to adopt a robust cloud backup solution to prevent such issues in the future.

Hurricane Harvey, one of the most active hurricanes in history, hit Texas hard, causing significant damage and economic loss. Businesses were forced to shut down, and many were unprepared for the digital fallout. One of Frontline Computer Services' clients, Corporate Assets, experienced severe flooding, resulting in data loss and operational disruption. The challenge was to quickly restore business operations and provide support to other local businesses affected by the hurricane.

Prosource faced the challenge of providing reliable and high-speed internet access at the National Muzzle Loading Rifle Association (NMLRA) facility in Friendship, Indiana. The biannual shooting competition attracts thousands of attendees and hundreds of vendors, making it essential to have a robust networking solution. The existing networking equipment was insufficient to handle the high demand, leading to poor internet connectivity and dissatisfaction among attendees and vendors. Prosource needed to upgrade the networking infrastructure to ensure seamless internet access and improve the overall experience for event participants.

A fire in a neighboring building caused significant damage to the shared underground parking garage and electrical infrastructure, leading to nearly five feet of water in the garage and submerged cars. The customer, a financial institution, couldn't access their offices for a week, which could have resulted in crippling downtime.

Griffin Transportation faced significant challenges due to outdated phone, network, and Internet infrastructure. The company relies heavily on Internet connectivity for its operations, including an Internet-based load matching system and federally mandated electronic logging devices (ELD). Any loss of connectivity could result in substantial financial losses, as much as $100,000 per hour. The outdated infrastructure led to frequent connectivity issues, causing drivers to sit idle and resulting in lost productivity. Additionally, the old phone system was unreliable, further complicating communication and operational efficiency.

SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.

In their 20+ years in business, Verteks Consulting faced numerous challenges with various backup and disaster recovery (BDR) solutions. Despite trying multiple options like external hard drives and tape drives, they often encountered issues that compromised data protection. The need for a reliable and efficient BDR solution became critical as they aimed to protect their clients' data more effectively. Marion County Property Appraiser (MCPA), one of Verteks' clients, also struggled with unreliable BDR solutions that took hours to recover data, impacting their operational efficiency.

The Alice Training Institute needed a robust and reliable backup solution for their Office 365 data. With a large number of remote employees and booming transactions, ensuring data security and accessibility was critical. The previous third-party backup tool for G Suite was an option, but it was not as cost-effective or bandwidth-efficient as needed. The challenge was to find a solution that could handle their growing number of users and provide granular data restoration capabilities.

The housing facility for government researchers in Richland, WA, faced significant challenges in providing reliable WiFi coverage. The facility, consisting of three buildings and two courtyards, housed approximately 300 students and researchers who heavily utilized bandwidth-intensive streaming services like Netflix and Roku. The older brick construction of the buildings posed a notorious problem for WiFi signals, as brick is known to obstruct wireless communication. Additionally, the customer, Paragon Housing, was not willing to run new cabling as part of the project, further complicating the installation process. These challenges necessitated a robust and flexible solution to ensure consistent and reliable WiFi coverage throughout the facility.