Cloud4com, a leading provider of IT infrastructure and data center services, recognized the challenges and costs companies face when upgrading their on-premises infrastructure to meet the demands of SAP HANA in-memory technology. With the introduction of SAP HANA and SAP's decision to end support for all other databases from 2025, Cloud4com saw an opportunity to expand its services to a larger customer base. However, SAP HANA is a resource-intensive technology that requires companies to deploy powerful and costly hardware platforms. Businesses often overspecify the hardware, resulting in underutilization within the software's lifecycle. To capitalize on the opportunity presented by SAP HANA, Cloud4com aimed to create a cost-effective cloud platform for HANA and began working on obtaining the SAP Tailored Datacenter Integration (TDI) certification. A critical element was selecting the right operating system that would meet SAP’s standards and maximize the availability and performance of their customers’ SAP landscapes.

Invia Robotics, a rapidly growing tech-savvy company, was facing a significant challenge in managing the security of their premises. With employees working round the clock and new hires being added on a weekly basis, the task of managing and issuing physical keys was becoming increasingly complex and unmanageable. The company was in dire need of an efficient access control system. However, the traditional options available in the market were outdated and did not meet their requirements. The idea of replacing physical keys with badges was not appealing to them, as it would only shift the problem from managing keys to managing badges.

Jacobs Douwe Egberts (JDE), a global coffee and tea company, faced a significant challenge in the wake of a malware incident in 2017 that caused a computer outage across Mondelez’s global operations, resulting in losses of €100M. This incident served as a wake-up call for JDE to implement a robust cybersecurity program to protect its operational technology (OT), including the industrial control system (ICS) environment across its factories worldwide. The advent of Industry 4.0 has led to increased interconnectivity in manufacturing environments, making them more vulnerable to cyberattacks. Traditional IT security measures were no longer sufficient to protect JDE's manufacturing operations. The company needed a comprehensive overview of all cybersecurity risks and vulnerabilities across its factories, including all operational technology computing systems used to manage the entire industrial operation.

The company soon realized that for organizations in the banking and insurance industries, security was a top-most concern. As an all-in-one communication and document workflow platform, Totaldocs needed a way to allow these customers to send and store documents such as bank statements, policies, and billings – which must remain confidential.Solution RequirementsGive customers the ability to apply legally recognized digital signatures, with the secure electronic delivery and AATL Long Term Validity (LTV) to meet archiving requirements for documents.Easily integrate with the existing Totaldocs cloud platform to ensure a seamless end-user experience.Partner with an experienced, globally recognized Certificate Authority with a strong understanding of the document signing market.

Because Xenit used Amazon Web Services (AWS), Gottschlag wanted a solution for application delivery that worked seamlessly with AWS and that was extensible to give Xenit customers an option for incorporating other public cloud solutions into their cloud portfolios. The solution also needed to make application delivery easier to manage and more cost effective.

Mellanox Technologies, a multinational supplier of computer technology networking products, was facing challenges with its testing, research, and design infrastructure. The company, with multiple manufacturing sites worldwide, needed an infrastructure that was engineered for integration, easy data sharing, scalability, and unified support. The existing system was not providing the performance and reliability required to accelerate product innovation. Mellanox also needed to reduce the time to market for its products, including adapters, switches, software, cables, and silicon products for markets such as high-performance computing. The company was in search of a unified solution that was reliable, scalable, and cost-effective.

Kittitas Valley Healthcare (KVH), a small regional rural health system in Washington State, was grappling with the challenge of excessive administrative burdens on its clinicians. Studies have shown that clinicians in medium-sized hospitals spend about 44% of their time on documentation and only 24% on direct patient contact. This was largely due to the Medicare Physician Fee Schedule (MPFS), which required clinicians to document a wide range of data for billing verification. This system turned clinicians into data-entry clerks, documenting not only diagnoses, clinician orders, and patient visit notes, but also an increasing amount of low-value administrative data. KVH was using scribes to assist providers with documentation and data entry into the Electronic Medical Records (EMR). However, due to its rural location, KVH was struggling to recruit and retain high-performing scribes. The training for these scribes could take six to eight months and was not very effective in reducing high scribe turnover rates.

Qrypt Inc., a leading data-security company, was facing a challenge in managing an increasing number of high-value assets such as desktop computers, laptops, printers, televisions, electronics testing equipment, portable media devices, and phones. With the company's growth, the need for a more efficient and accurate inventory tracking system became essential. The company was also looking to eliminate the use of outdated manual spreadsheets for inventory management. The challenge was to find a solution that could effectively manage all their assets and efficiently track inventory.

The Covid-19 pandemic has acted as a catalyst for the FinTech sector, accelerating investments and technological progress. However, data and technology remain significant challenges, hindering further progress for FinTechs and their partnering traditional financial institutions. Among FinTechs globally, 81 percent have reported data to be their biggest technical challenge. These data issues are split between leveraging data for AI-ML (faced by 41 percent) and connecting to customer applications and data systems (faced by 40 percent). Other data issues faced by FinTechs include security (40 percent) and deployment in multiple clouds (39 percent). The consequences of these data issues include trouble innovating further due to a lack of clear picture about the type of products and services that customers require and about the businesses themselves. The inability to connect to customer applications directly impacts the user experience and the ability to offer their present products to the wider customer base. These issues also hinder securing partnerships with incumbent banks, and more seriously, regulatory compliance.

Enpro Inc.'s customers, primarily beverage companies, rely on automated, high-speed filling lines that produce up to 2,500 items per minute per line. A key component of these lines is the vent tube, which is used to fill cans and bottles and vent out the carbonation-related gas. However, due to wear and tear, these vent tubes can occasionally fall off and into the cans and bottles, leading to safety and quality issues. The loss or damage of a vent tube during the filling process can result in large amounts of finished packaged product being discarded, as locating the missing vent tube is a costly and time-consuming process. Therefore, Enpro Inc.'s customers needed a reliable way to detect the presence or absence of a vent tube, eliminating the need for manual checks and potential line halts.

The Angolan government agency was seeking to upgrade its voter ID system ahead of the elections in Q3 2017. The aim was to increase the number of citizens eligible to vote by issuing voter IDs in a short time frame. The existing voter ID printing system needed to be replaced with a solution that reduced costs significantly by providing mobility and streamlining operational processes. The key selection criteria included a faster throughput secure issuance printer solution, a de-centralized secure issuance solution to increase the number of citizens enrolled, a Wi-Fi based secure issuance printing solution for increased convenience, improved reliability of the printing solution, a lightweight, easy-to-use portable solution for collecting citizens’ data and issuing voter IDs for citizens residing in remote areas, and high levels of security to combat fraud and minimize the number of counterfeit voter IDs.

Raiffeisen Bank Aval, one of the top five commercial banks in Ukraine, faced a significant challenge in modernizing their private cloud infrastructure. The bank was struggling with validating hardware requirements against purchase recommendations made by the hardware vendor. This resulted in an expected additional 33% in hardware costs for the transformation project. The existing cloud environment had a VM-to-host ratio of 24:1, and it consisted of 38 VMware hosts and 923 virtual machines. The bank needed a solution that would help them avoid these additional expenses and ensure that their private cloud resources were perfectly aligned to workload demand patterns and business cycles.

Xenit, a renowned IT services provider based in Sweden, assists companies in executing their digital transformation initiatives, with a primary focus on modernizing application deployment and delivery infrastructure. However, the Xenit DevOps team faced challenges in application delivery at scale. The team was manually configuring the application delivery infrastructure, which was not only time-consuming but also prone to errors. They had to constantly balance between scaling up to ensure enough capacity for estimated demand and scaling down when demand decreased. The tools they were using were not always delivering as promised, leading to inefficiencies. Xenit needed an automated and consistent way to provide services to its customers and to scale its own service deployment and delivery.

Challenges as follows:Struggled to determine: which tax (CGST/SGST/IGST) and how much tax was applicable on goods for import & export; tax based on Point of Supply (POS) mapping; certain businesses that are exempted under GST lawFaced issues of duplication of invoicesIdentified risks related to the unavailability of the mandatory data as per GSTN format

Transition Technologies, a Poland-based provider of advanced solutions for the energy, gas, industry 4.0, and bioinformatics markets, faced a significant challenge when a customer requested to use their flagship product, LUXtrade, in the cloud. The company had been implementing LUXtrade on-premises in Europe for almost 20 years and had recently started delivering it as software-as-a-service. However, the request for a cloud-based solution required Transition Technologies to deploy a cloud solution in just six months. This was a daunting task given the complex nature of LUXtrade, which includes features for RES management, algo-trading, forecasting, and data analytics. The company was confident in its ability to meet these targets with Oracle technology, but the short timeline for cloud deployment presented a significant challenge.

Stahlman-England, a company with a rich history in the irrigation and construction industries, was tasked with the renovation of the existing irrigation control system at Verona Walk, a lakefront property in Naples, Florida. The property, home to a variety of families and individuals, is surrounded by lush landscapes and lake views. The existing irrigation system at Verona Walk was outdated and inefficient. The IDS two-wire controllers used had been discontinued in 2006 and had no central capacity for reporting, managing water, or remotely accessing the irrigation system. Over the years, much of the communication wire had been damaged. The challenge was to retrofit and upgrade the system to conserve water and manage it efficiently across the complex landscape, especially in the Florida heat where water is a crucial resource.

Equifax, a leading global credit bureau, was grappling with the high operational cost of managing its legacy infrastructure. The company needed to modernize its application platform to make it more secure, scalable, and flexible to support new services rapidly. The goal was to leverage cloud capabilities to improve its data-centric services and deliver innovative products. The challenge was to find an optimal path to modernize and secure applications in the cloud. Equifax also aimed to gain actionable insights into customer usage patterns to ensure a high level of service availability.

Clear Technologies, a company that helps businesses maximize the value from information technologies, operates in a highly competitive environment. The company not only competes against other vendors but also against the status quo. To secure a sale, Clear Technologies often has to convince potential customers that the benefits of the new technology justify the cost of switching from the existing technology, including any associated downtime costs. The company's value proposition is to increase organizational effectiveness through innovative products, services, and solutions. However, the hardware and software it sells can't provide value if it is down. Therefore, part of Clear Technologies' revenue is derived from ensuring that their customers' data and applications are always available, even in the event of system failures, disasters, or normal planned maintenance. To support this business model, Clear Technologies needed a business partner that could supply advanced high availability (HA), disaster recovery (DR), and migration solutions.

Pacific Nutritional, Inc. (PNI) was facing several challenges with their existing system. They were operating on a manufacturing system that was not integrated with their accounting system, causing inefficiencies and potential errors. The company was also in need of a system that was specifically designed for their highly regulated industry. Furthermore, PNI was looking to upgrade from a DOS operating system to a Windows system. They also required a strong, committed client service team to support the software. The need for a fully integrated ERP system was paramount to streamline their operations and meet industry regulations.

Legacy WAFs provided high operational costs and response times, especially during critical traffic spikes.As the company continued to expand its offerings and provide great digital experiences for its customers, DeNA knew it needed to scale its web security posture to match. But their legacy hardware WAF was causing the team multiple issues and made it difficult to operate efficiently.It was impossible for the DeNA team to reroute customer page requests if their WAF was not performing correctly.The legacy WAF performance, combined with the high price of scaling hardware investments, made it clear to DeNA that they needed a new solution that can perform under pressure.

Vimeo, a leading professional video platform with over 150 million users globally, was facing a challenge in terms of visibility into production traffic and new merger and acquisition activity. The company's rapid scaling and recent acquisitions necessitated a robust application security program to prevent prevalent attacks like XSS, SQLi, API abuse, and account takeover. Additionally, Vimeo required a solution that would seamlessly integrate with their newly built AWS infrastructure without the need for extensive tooling and upkeep. The company also wanted all requirements to be consolidated under a single vendor for ease of use across multiple teams.

Eventbrite had lost confidence in their security vulnerability scanner’s ability to identify malicious code or backdoors attackers could leverage and needed a comprehensive solution to protect their global sites and M&A properties.Additionally, Eventbrite was building its security strategy for securing acquired properties. They needed a vendor that could install it easily, provide security coverage quickly, and provide effective web layer security for any future merger or acquisition activity with a single solution.Eventbrite had never utilized a web application firewall (WAF) as part of their security stack: the team was hesitant about the performance, tuning, and maintenance issues that are common with legacy WAFs. But they reached a breaking point with vulnerability scanners and needed a vendor that would restore confidence in their security posture.

Namely, a cloud-first, all-in-one HR platform, was experiencing rapid growth, which necessitated the prioritization of its web defense. As the customer base of Namely expanded, so did its responsibility of managing web defenses, including detection, prevention, and response. In a fast-paced agile development environment, security leader Daniel Leslie was tasked with building security and IT from scratch. He was seeking innovative ways to manage website defenses, having had experience with legacy Web Application Firewalls (WAFs). His core criteria for a solution included technical alignment, ease-of-use, best-in-class security functionality, and total cost of ownership (TCO). The challenge was to find a solution that could provide 'finished data' rather than raw log data, enabling faster, more accurate, and actionable insights.

Ubisoft, a global gaming company, was facing challenges in managing its complex hybrid cloud and on-premises architecture. The company had adopted Kubernetes for its strategic solution set, but the lack of a formal orchestration strategy led to cluster sprawl. Different teams were working in various environments, including AWS ECS and Docker Swarm, leading to an unmanageable growth of the estate. The company needed a solution that would provide a unified and consistent development methodology, automate basic deployment processes, and manage the entire Kubernetes estate through a single pane of glass. Additionally, Ubisoft wanted to optimize workflows, save time, and allow developers the freedom to develop in their own way.

Global Play Network, an entertainment platform, aimed to provide its members with a single platform to perform various physical and social activities. The platform was designed to promote physical activities for fun and entertainment for all ages. The client wished to build a robust, app-based entertainment platform for members. The platform was to allow users to check-in at a listed number of locations using a Unique Code or Ticket. Users could also get pricing benefits for selected locations after purchasing a membership. The platform was also to enable users or members to buy Gift Cards from local or online stores that help them earn Global Play Cash in the application. This Global Play Cash was to be shareable with friends using emails or phone numbers. The platform was to have four different interfaces - Mobile Application for End-users, Web-based Panel for Partner, Web-based Panel for Admin, and Web-based Self Checkout (Station). The challenges included managing payment flow using stripe, including crons for past failed payments, managing different payment methods, i.e stripe, ACH, Global Play cash, and creating a report module based on different conditions as per client expectation.

8x8, a leading cloud communications platform provider, was faced with the challenge of delivering real-time analytics for its cloud-based communication services in a mission-critical, multi-tenant environment. The company provides voice, video, chat, and contact center solutions on a unified global platform, complemented by real-time analytics that help enterprises accelerate their businesses. Advanced analytics are critical in a contact center environment, where supervisors utilize real-time dashboards with hundreds of metrics. These dashboards provide insight into key customer experience metrics such as customer wait time and first-call resolution rates. As a fast-growing, multi-tenant SaaS contact center solution, 8x8 needed a way to rapidly and cost-effectively add new customers. The platform needed to be multi-tenant, providing strict data separation—a key customer requirement—and it had to be highly resilient given its mission-critical nature. Robust security was also a must, since 8x8 handles sensitive caller information.

NZ Post, a government-owned enterprise providing postal services across New Zealand for over 180 years, was facing a decline in mail services. To adapt to the changing needs of consumers and retailer customers, NZ Post aimed to transform from a traditional mail company into a reliable courier and online digital services organization. The company's goal was to expand its digital solutions and ecommerce logistics services worldwide and offer personalized customer experiences. However, IT complexities and data silos posed significant challenges. The company needed to access and gather data from disparate systems, such as parcel tracking data, contact center data, and financial data, to gain necessary insights for creating personalized customer experiences, launching innovative solutions, and expanding its ecosystem.

The client, a large bank with over 260 branches, serving more than 2 million customers, 170,000 SMEs, and 600 large corporate companies, was facing challenges with the manual process of testing software and system changes associated with SAP ERP. The bank uses the SAP ERP system and its various components to handle specific business processes associated with their banking activities, such as managing invoices. However, the process of introducing software changes into the system or adjusting the system’s settings involved long and resource-hungry manual testing activities. The client wanted to significantly accelerate the testing process by automating these manual processes.

The client, a leading wristwatch manufacturer from Switzerland, was faced with the challenge of ensuring a smooth and error-free performance of their smartwatch product and its synchronization with the dedicated Android and iOS applications. The company was committed to offering the best possible service to their customers with their new smartwatch product. Therefore, they needed to ensure the watch’s smooth and error-free operation in combination with the dedicated Android and iOS applications. The challenge was to ensure the highest levels of service quality of the new smartwatch.

ITOCHU Techno-Solutions (CTC) operates the Technical Solution Center (TSC), a comprehensive facility that allows client companies to evaluate and verify systems to be introduced using actual equipment. It is Japan's largest verification facility for a multi-vendor environment and offers full technical support from experienced engineers. In recent years, the TSC has seen a significant increase in the number of AI/deep learning verification projects, and opportunities to verify data and service integrations between the TSC system and public cloud services like AWS, Microsoft Azure, and Google Cloud Platform. This growing need for verification of hybrid cloud and AI/deep learning drove CTC to create a new verification environment, AI_LAB, in late 2018. AI_LAB was designed to verify large-scale AI utilization and to build learning models. However, the challenge was to establish a system that could handle the advanced verification requirements of AI/deep learning.