Nebraska Lifestyles Property Management, a local establishment based in Omaha, Nebraska, has been managing over 900 units for over 50 years. The units primarily consist of single-family homes and some smaller multifamily apartment complexes. However, as the company's business objectives became more focused on growth, they found their existing software, Yardi, was holding them back. The software lacked the capabilities to support their growth path and was not user-friendly. The company needed a software solution that could grow with their portfolio and streamline their processes. They also faced challenges in onboarding new property owners, which involved a lot of data entry and operational tasks. The process was time-consuming and prone to errors, which could negatively impact the customer experience.

Daniel Management Group, a property management firm based in Chicago, was facing challenges in managing its growing portfolio of nearly 2,000 multifamily units. The company was struggling with operational efficiency, transparency, and cost reduction. The existing technology they were using, Yardi, was found to be clunky and not user-friendly, making it difficult to communicate with residents and manage the portfolio effectively. The company was also facing high marketing costs and was in need of a solution that could help them win new business. The challenge was to find a technology solution that was easy to learn and use, provided a great experience for employees and residents, and kept costs low.

The Apartment Company, a property management firm with over 4,000 multifamily units in San Diego, Las Vegas, and Reno, was facing significant challenges in managing their operations. The company was struggling with a slow and inefficient process of retrieving reports needed for resource disbursement and other tasks. The process involved multiple sources and multiple logins, which not only slowed down operations but also increased the chances of errors. The lack of a streamlined process for paying and reporting to owners was a major issue. The company was in dire need of a solution that could consolidate information, streamline processes, and improve customer service experiences.

Two Seas Property Management, a property management company based in Kailua, Hawaii, was facing significant challenges in managing its portfolio of over 90 single-family rental homes and condos. The company was using various software solutions that were cumbersome, inefficient, and not user-friendly. The process of tenant screening and preparing owner reports was manual and time-consuming. The company had to deal with multi-step processes that required opening multiple screens to track anything, and even then, they had to refer to paper files for actual copies of bills. Maintenance was another major challenge, as each property had different needs and managing these across town was a daunting task. The company was also looking to delegate more day-to-day tasks to assistants to focus on winning new business and providing personalized service to renters and owners.

Flock DC, a property management company, was striving to be recognized for prioritizing resident and team member satisfaction. The CEO, Lisa Wise, was looking for a technology partner that would allow her to focus on this mission. The company needed a platform that would be accessible to maintenance staff in the field and provide residents with more flexibility in their communication with property management. The challenge was to find a software solution that was easy to use, robust, and practical in terms of communication tools. The company also wanted a solution that was mobile-friendly and cloud-based to streamline operations and allow residents to interface with their management company on the go.

JW Property Services, a family-owned property management business in New Orleans, was facing challenges in managing their growing portfolio of over 330 units. The company was initially using Excel spreadsheets and QuickBooks to manage their rental properties and handle their accounting operations. However, as the business expanded, these tools proved to be inadequate, leading to cumbersome processes, manual errors, and a significant amount of busywork. The company was in dire need of a software solution that could keep up with their evolving needs, streamline their operations, and reduce the manual workload. The challenge was to find a solution that was user-friendly, could automate their processes, and help them provide personalized service to their customers.

Redwood Property Investors, a family office that acquires and operates multifamily real estate in Northern California, was in need of a software solution that would allow them to scale efficiently. They were using multiple point solutions to achieve their goals, but this approach was fraught with challenges. Their systems did not always work together smoothly, often resulting in glitches that added friction and frustration. Additionally, the cost of integrating new tools to their old system was becoming prohibitive, with expenses reaching $15,000 a year with no end in sight. The company was hesitant to switch to a new system due to fears of prolonged downtime and disruption to their operations.

Sunbelt Properties, a property management company with a portfolio of over 3,500 units across five states, faced a significant challenge in maintaining consistency in processes and metrics across their portfolio. The company's properties were managed by different third-party companies, each using a different property management software. This lack of uniformity made it difficult to provide consistent metrics and manage properties effectively across different states. The company's leadership, Mike Schmansky and Danielle Miner, realized that the biggest challenge was the lack of a unified software platform for property management. They needed a solution that would allow them to bring all property management processes in-house, on one software, with identical processes and procedures across all states.

Wright Equities, a property management company based in Fresno, California, was facing several challenges in managing their growing portfolio of multifamily residential properties. Established in 2013, the company had been using Quickbooks for their property management needs. However, as they expanded their portfolio and ventured into construction and development, they found it increasingly difficult to manage their operations efficiently. They were dealing with issues such as double entry and manual reporting, which were time-consuming and prone to errors. Additionally, they were struggling to stay competitive in the rapidly changing rental market. They needed a solution that would provide real-time access to data, streamline their processes, reduce overheads, and enable them to make informed decisions about pricing and market trends.

2B Living, a property management company based in San Carlos, California, was facing challenges in managing and scaling their business due to rapid growth and a dispersed workforce. The company oversees a diverse portfolio of over 200 multifamily properties and approximately 1,300 units throughout the Bay Area. Prior to implementing AppFolio Property Manager PLUS, the team relied heavily on traditional methods of data management such as paper and spreadsheets, and manually inputting information. This process was not only time-consuming but also prone to errors, making it difficult for the directors to effectively manage the business.

Artcraft Management, a property management company established in 1993, has been experiencing rapid growth since 2014, expanding from 2,000 units to over 6,000 units. The company manages a diverse portfolio of properties, including senior housing, community associations, high-end luxury, affordable and other residential units, primarily in Virginia. However, with their previous software solution, Yardi, they felt like just another customer and not prioritized. They had to pay for every additional service or feature, which was not conducive to their rapid growth. They were also struggling with inefficiencies in their workflows, having to manage multiple calendars and schedules on Google Drive, and their staff had to remember multiple passwords and logins.

Atrium Management Company, a property management organization for single-family and multifamily properties across Central Florida, has experienced rapid growth over the last several years. This growth was achieved through the acquisition of several property management companies, each with their own property management systems. This led to a challenge for Atrium, as they had to navigate multiple disparate and overly complex property management systems. The company needed a solution that could help them deliver exceptional experiences to their team members, residents, and owners, even as they were growing exponentially. The challenge was to find a platform that could centralize their operations and scale with their growth.

Bear Property Management, a company managing over 1,800 units of single-family, multifamily residential, commercial, and community associations, was facing a significant challenge in managing the influx of leads they received daily. The leasing agents were working longer hours, especially during the leasing season, and were overwhelmed with administrative tasks. The company was struggling to respond promptly to the leads, which was affecting their customer service and overall efficiency. The previous solution they were using, Jenark, was not able to effectively streamline these tasks and alleviate the workload of the leasing agents.

Berkshire Hathaway HomeServices Parks & Weisberg, Realtors, a family-owned business managing a diverse real estate portfolio, was struggling with the limitations of their existing property management system. The company had to use multiple systems and tools to manage different property types within their portfolio. These solutions were not only limited in their functionality but were also not user-friendly. This led to inefficiencies, wasted time, and communication breakdowns. The company was in dire need of a more robust, integrated system to streamline their operations and improve their efficiency.

BK Management, a property management company catering to student housing around Purdue University, was initially running its corporate accounting and property management accounting on two separate platforms. The company was using QuickBooks for corporate accounting and AppFolio for property management accounting. This lack of integration led to inefficiencies and workarounds as they had to run separate reports from both platforms and then attempt to consolidate the data. The process was clunky and time-consuming, preventing the company from achieving optimal efficiency in their operations.

Blue Key Property Management, a rapidly growing property management company based in Little Rock, Arkansas, was facing challenges with their previous software solution, Buildium. The team felt bogged down by inefficient processes and inconsistent data, issues that only seemed to worsen as the organization grew. The accounting system was particularly problematic, causing confusion and inefficiency for the team and their accountant. The company was in need of a more user-friendly, efficient, and reliable software solution that could help them manage their growing portfolio of single family and multifamily properties, streamline operations, and free up team bandwidth for more high-value work.

Byers & Harvey, a thriving property management business based in Clarksville, Tennessee, was facing a significant challenge. Their existing software solution was not propelling them forward but rather hindering them from reaching their full potential. The company needed a modern, easy-to-use property management software that would fuel growth in terms of efficiency and unit count. The software had to be mobile-friendly, as property management happens as much in the field as it does in the office. The company also required a software solution that would allow them to work more flexibly and efficiently, and that would provide reliable customer support.

Centana Property Management, a Montana-based company, manages a diverse portfolio of multifamily apartment complexes, single-family homes, and commercial properties. The company prides itself on being responsive and attentive to its customers' needs. However, managing a wide range of properties across different locations presented several challenges. These included maintaining clear and consistent communication with owners and renters, efficiently handling maintenance requests, and effectively marketing their properties to prospective renters. Additionally, the company was keen on making a lasting first impression on potential clients and providing modern experiences that renters and owners expect. The company also faced the challenge of training new hires on their property management software, which was crucial for the smooth running of their operations.

ConsensYs Property Management, a company with over 50 years of experience in investment property and community associations management, was facing significant challenges in their operations. Their primary issue was the lack of a software solution that was easy to implement and use. The company was spending a considerable amount of time and resources tracking down information for homeowners and manually entering data for reports. This inefficient process was not only time-consuming but also resource-intensive, hindering the company's ability to focus on strategic growth and customer service. The absence of a reliable and user-friendly software solution was a significant obstacle in their path to operational efficiency and growth.

Chelsea Busnardo, the owner and founder of Do Good Property Management, faced a significant challenge as her real estate portfolio and family grew. Managing a full-time job in addition to her properties became increasingly difficult. She wanted to start her own property management company to have more flexibility and freedom to pursue her passions, including spending more time with her kids and giving back to her community. However, she knew that her company would quickly outgrow managing just a handful of units. She needed a scalable solution that would not only help her manage her growing portfolio but also allow her to focus on more meaningful work.

Duckworth-Morris Real Estate, a Tuscaloosa, AL-based company with over a century of experience in real estate development and property and community association management, was facing a significant challenge. The company was struggling to manage its growing volume of management accounts, which was leading to an increase in staff hiring. The company was in dire need of a solution that would allow them to expand their business operations without the need for additional headcount. The challenge was to find a solution that could streamline their operations, improve efficiency, and support their growth trajectory without escalating their operational costs.

Elevation Real Estate and Management, a small team managing over 800 units of various property types across Northwest, was facing a significant challenge in efficiently handling maintenance requests. The team was unable to be present at all locations simultaneously, and the volume of requests from residents was overwhelming. The team needed a robust maintenance solution that could respond to residents' issues promptly, regardless of the time of day. The existing system was inefficient, requiring technicians to be on-site for troubleshooting and resulting in numerous after-hour calls.

Enclave Property Management, a vertically integrated development, construction, and property management company, was facing the challenge of managing over 4,500 units across multiple locations. The company needed to meet and exceed the expectations of its investors while managing new properties. The process involved development, construction, and property management, which required efficient processes and a motivated team. The company's president, Donna Smith, was looking for ways to improve operational efficiencies and meet their goals and objectives. The company also faced the challenge of managing delinquency levels across different properties and improving their collections while decreasing bad debt.

Hanes Properties, a family-owned property management company established in 1969, was facing significant challenges with their rent collection process. They were using Yardi, a property management software, but the rent week was still chaotic for all six of their property locations. Rent was collected manually and each property was handled separately, leading to a lack of transparency across properties. This resulted in hours of extra work and major organizational issues. Management had to spend a significant amount of time dealing with late rent checks and other related issues. Paper rent checks had to be manually collected and entered into the system, and then communicated back to the corporate office. On average, there were 7-12 notices for late rent payments per month.

Hela Management, a property management company established in 2012, manages over 800 single and multifamily units in the Detroit metro area and Southeast Michigan. The company aims to quadruple in size over the next 3-5 years. However, one of the significant challenges they faced was maximizing their employees' time. With a geographically diverse portfolio, their leasing team struggled to keep up with the inbound. The team's time was heavily consumed with scheduling, booking, and confirming showings across their properties, leading to missed leads and a negative impact on their bottom line. Their previous solution, Buildium, was not meeting the needs of their rapidly growing business.

HOA Assist, a financial services company for Homeowners Associations (HOAs), was founded by Daniel Stedman and Mitch Gassen to fill a gap in the market for self-managed community associations. They aimed to provide financial services and education to these associations, empowering them and fostering a sense of connection. However, they faced significant challenges with their existing software. It was difficult to use, lacked adequate support, and was inefficient, making it harder for them to meet their customers' needs and achieve their business goals. The software was not cloud-based, limiting its accessibility and functionality. The customer portal was also problematic, with feedback from clients indicating that it was hard to use. When they reached out for support, they often wouldn't hear back for weeks, leading to frustration and a pressing need for change.

Jamkee Properties, a property management company based in St. Cloud, Minnesota, was founded in 2018 and has since grown to manage over 400 units across central Minnesota. The company's growth was driven by a gap in the market for high-quality property management services. However, as the company grew, it faced challenges with its existing property management software, Yardi. The software was difficult to use and limited in its capabilities, making it hard for the company to streamline processes and focus on growth. The owner reports were particularly time-consuming, requiring manual downloading and reworking in Excel to make them understandable for both the company and its clients. As the company continued to scale, this process became increasingly untenable.

KH Properties, a multifamily property management firm, was initially in search of a reliable accounting tool to consolidate their corporate and property accounting onto a single platform. The company, which started as a small single-family home renovation company, had pivoted into managing apartment complexes. They sought to reinvigorate underperforming or neglected communities through capital investment and improvement of assets. However, their operations were limited by the lack of a comprehensive management system that could streamline their processes and open up new opportunities for growth and sophistication. The challenge was to find a technology partner that could not only meet their accounting needs but also transform their business into a more professional and sophisticated operation.

North Hillsborough Properties, Inc. (NHP), a professional community management company established in 2008, was facing significant challenges with their accounting and communication systems. After breaking away from a franchise and going independent, NHP signed up with a different software company to manage their operations. However, this decision led to a major mess in their accounting system, with none of their financial statements being balanced. The situation worsened over time, causing a lot of distress for the company. In addition to this, NHP was also struggling with communication. They were receiving service requests through various channels such as emails, calls, texts, and social media, making it difficult to track and manage these requests. The company was in dire need of a solution that could streamline their accounting and communication processes.

Northwest Commercial Real Estate Investments, LLC, a company with over 70 years of experience in the Seattle real estate market, was struggling with an outdated, paper-based payment collection process. The company, which owns and operates retail, commercial, and mixed-use properties along with more than 1,600 apartment homes in the Puget Sound area, had to manually collect rent checks from drop boxes at each building. On the 3rd of every month, they had to create a delinquency report and track down tenants who hadn’t paid their rent. This process was time-consuming and inefficient, often requiring property managers to pick up checks in person, even on weekends. The checks then had to be manually scanned, reconciled with the bank, and the paperwork uploaded into an audit tracker for accounting. This labor-intensive process was diverting resources away from other important tasks.